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Drew Memorial Health System Victim of Spoofing

October 16th, 2020 by

incoming-scam-call-SZWe have received several complaints from community members alerting us of suspicious phone calls. We value our patients and our community and sincerely appreciate this concern being brought to our attention.

After further investigation of these complaints, we are victims of “spoofing.” The Federal Communications Commission defines spoofing as “when a caller deliberately falsifies the information transmitted to your caller ID to disguise their identity.” In response, we have filed an official complaint with The Federal Communications Commission (FCC) and the Arkansas Attorney General’s Office.

The calls are described as coming through with “Drew Memorial” on the caller ID. One complaint received described the caller telling them they needed to “update their Medicare coverage,” while another call surrounded “an issue with my social security number.” Spoofing scams can be harmful to a business’ reputation and aid in identity theft.

It is our objective to ensure the integrity and safety of all protected health information and to provide our patients with excellent healthcare services. It is necessary at times to verify information over the phone, but should you have any concerns about a call you receive from DMHS please contact us directly at 870-367-2411 ext. 4800. We are aware of the situation and ready to assist you.

For more information on spoofing or to file a complaint, please call the FCC at 855-225-5322 or go online to https://consumsercomplaints.fcc.gov. Complaints can also be filed with the Arkansas Attorney General’s Office by calling 800-482-8982 or online at https://arkansasag.gov.

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